Contact Center Cloud Project Intro- Update 2
Ok let's pick back up. I recall I needed to blogsplain a few items to you, as the reader. 1. What is agile? 2. What is a story? 3. What is a requirements matrix? 4. What tools do I use daily? Agile- this is a form of how you manage a project that encourages smart development, in an iterative approach ( just means smaller cycles) with adjustable scope. You work with an assigned team and you build your stories (defining this next) and from there you gather work and tasks and make a commitment to that work only (sometimes there is a spike) within a two to four week period. I have found that two weeks is the sweet spot, four weeks work can get procrastinated and become unfocused. Story/ies- this is a written statement that presents a wish from the business in a relatable standard to the team. I like to use the Story, Scenario, Given, When, Then model. Let me give you two examples: User Story Scenario Given When Then Priority 1-3 ex. As a customer I want to se...