The Ripple Effect- My Project Portfolio

 Well, been a while. Focusing a lot on discovery and design (first 4 weeks). We are 3 weeks in now : ) Key movement in epic building, story slicing. Working to get a proposed schedule from the vendors side of the house The vendor is in charge of 3 inbound call flows while we are in charge of 50! Been laying that work out in the inbound call flow epics. The trick is stacking their work with our work so we align for UAT towards the end.  Integrations design is beginning now as well. Here is the integration list. It is NOT short by any means.  SSO Evaluagent River Wellspring CBN Call ID Scripter Call List Utility Pure Insights? SCIM Agentless ordering (CBN / free product) Outbound Staging DB -> I3 DBs WebRTC     

 Well do I have some updates for you. The contract was signed and within a whirlwind got to interview our proposed consulting team and then it was like bam.... we are here. We are into discovery design (approx. 2 weeks) of intense brain drilling questions about business logic, rules, flows, architecture, workbooks etc. It is going faster than a bullet. The team is keeping up as best that they can, but all of this change is pressing in at this point in time. As the PM I am focusing on really over communicating, sharing info, encouraging cross team collaboration and answering questions.  Plot of start: Session 1 (2 hrs) all about inbound. Following the SOW of promising (3) call flows painfully going through our current call flows and asking does this still make sense. Many decisions in these flows were made pre my time (15+ years ago). We tackled our main &*** DNIS and selected two other call flows that made logical sense to have built. Now I am working on identifying all the other 2