Contact Center Update #3- In deep now....

 Well, been a while. Focusing a lot on discovery and design (first 4 weeks). We are 3 weeks in now : )

Key movement in epic building, story slicing. Working to get a proposed schedule from the vendors side of the house


The vendor is in charge of 3 inbound call flows while we are in charge of 50! Been laying that work out in the inbound call flow epics. The trick is stacking their work with our work so we align for UAT towards the end. 

Integrations design is beginning now as well. Here is the integration list. It is NOT short by any means. 

SSO

Evaluagent

River

Wellspring

CBN Call ID

Scripter

Call List Utility

Pure Insights?

SCIM

Agentless ordering (CBN / free product)

OutboundStaging DB -> I3 DBs

WebRTC    

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